Our Warranty

All American Traders products come with a minimum 1 year unconditional warranty against defects in materials or workmanship. Our Wooden Canoes carry a 3 year warranty and rustic natural outdoor furniture a 5 year warranty. Warranty does not cover defects caused by modification, alteration, physical abuse or misuse of the product. If any product is proved defective we will replace, at our discretion, the defective part or the whole product at no charge to you. To obtain warranty service, you must return the product or part to American Traders at your expense.

Returns and Exchanges

If an item arrived damaged or was otherwise defective when you received it, please call customer service immediately or no later than 7 days from receipt at the number above and we will arrange to have it shipped back at our expense. If you would like a replacement, one will be sent out to you as soon as possible, or we can refund you for the item. When you believe the contents of a package have been damaged - particularly in cases where there is obvious visible damage to the packaging, either open the boxes and determine the state of the product, refuse delivery of the packages or note the damage on the drivers delivery paperwork. Do NOT sign for the items free and clear.

If you would like to return a product, we ask that you notify us of the return, so we can issue an RMA to you before sending it back to us at the address below. American Traders will not accept goods without prior notification. Clearly mark your package with "PRODUCT RETURN" and the RMA#, include the packing slip you received with your shipment. Please send the item back in the original packaging, securely wrapped, prepaid and insured. American Traders will not accept items shipped to us C.O.D. Items returned within 30 days will receive a full refund less actual shipping, handling and restocking charges. Items returned after 30 days are at the discretion of American Traders and will only receive American Traders store credit for an amount adjusted for shipping, handling and restocking charges.

Products that are built specifically for your order (Canoes and Furniture), special order or have been customized or specially finished are NON RETURNABLE and the sale is considered final.

Products that are purchased "On Sale" are NON RETURNABLE and the sale is considered final.

International sales and shipments are non-returnable, non-refundable and the sale is considered final.

Deposits

Deposits or pre-payment for non-stock, special order and custom made products (Canoes & Furniture) are non-refundable and not eligible for transfer to other products. Deposits for stock items no longer required will be treated as American Traders store credit and can be used to purchase other items.